![]() ![]() I've had people try to check their email while I'm working, not realizing that what they do interrupts what I do. In addition to Jump Clients, you may also see Jump shortcuts for remote Jumps, local Jumps, VNC sessions, RDP sessions, and Shell Jumps. ![]() For the most part, I'm going to ask that you not use your mouse or keyboard during our session, unless I ask you to do something specifically. "SYou can see that I can move your mouse, and if you go ahead and move your mouse, you'll see that you still have control over it as well. They should choose Allow.īefore you go any further with your support session, say something like: Tell the user that the first thing you're going to do is ask permission to share their screen and access to their mouse and keyboard.Ĭlick the first icon on the Screen Sharing tab and ask if they see the prompt in their chat window, asking for permission. Your window will now display the diagnostic tools you can use during the support session. The end user's chat window will now show that you have begun chatting with them. If you click that, our session will immediately stop and the application you downloaded will be automatically removed from your computer." Whenever I need your permission to do something, you'll see choices it the chat window to Allow or Refuse. ![]() "You should see a small window with a bright orange bar with the word "BeyondTrust" in it. You can deploy a shortcut to computers and set it up to start remote sessions immediately, or allow a support rep to give a session key to start the session. Pros: Bomgar Remote Support is easy to install and manage for your staff and IT support. Say to the user something like the following: The Bomgar Jump Client gives you unattended access to any system Bomgar supports in your environment. price, the ability to host the platform in our data centers and that beyond trust platform has never been breached. co- browse browse websites and applications with your representative. Run the Representative Console on your computer, logging in with your NetID and password.ĭouble-click on the user's entry under All Jump Clients. hide bomgar jump client system icon hide the orange jump client bomgar icon on the system tray on client systems. Have you gone over the material covered in our What to Say Before You Begin a Session article with the end user? It is important that the end user is comfortable with the notion of remote access before you begin. ![]()
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